Associate, Client Success Specialist

About this role

Role Description​

The Insight Client Success Team is seeking a Technical Account Manager with a strong financial background to work closely with our Limited Partner (LP) clients. This role will manage strategic client relationships and ensure high-quality service delivery, build strong, trusted client partnerships, advocate for client needs, and ensure consistent execution of Insight Data Services in close collaboration with the broader global Insight organization.​

Responsibilities:​

• 3+ years exp in Developing deep expertise in the LP Alternative Asset industry and the Insight platform, partnering with LP clients throughout onboarding and ongoing service delivery.​
• Build strong client relationships and lead quarterly data collection campaigns, ensuring high-quality, complete and consistent data while coordinating across Account Management, Product and Onboarding teams.​
• Advocate for clients by gathering feedback, driving service improvements, supporting product enhancements and delivering training and enablement.​
• Partner across eFront, Aladdin and BlackRock to support client outcomes and product integration.​
• As a Technical Account Manager, collaborate closely with your team and global colleagues, share knowledge and best practices, and contribute to consistent execution across the global Insight organization.​

​

Experience Required: ​

• Degree in Finance, Economics, Technology, or a related field. ​
• Strong interest in financial markets; knowledge of alternative assets is an advantage. ​
• Proven ability to operate independently in a fast-paced, client-focused environment and effectively manage competing priorities. ​
• Excellent communication, presentation and stakeholder management skills. Advanced proficiency in Microsoft Office, particularly Excel. ​
• Experience in a financial technology firm, client relationship management, account management, or investment data operations is preferred. ​
• Experience mentoring or supporting colleagues is an advantage. ​
• Ability to collaborate across teams and contribute to initiatives across a global organization.​

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.