Associate Core Client Services

About the Opportunity

Job Description

Title                 Associate Core Client Services

Department     Client Services

Location          Kronberg - Germany

Level               Associate

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

The German Client Services department is part of global Personal Investing and Advisory Client Services structure. Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation.

About your role

As part of the team, you will be responsible for answering our clients' and advisors' inquiries in an expeditious and complete manner. You will need to develop an understanding of all key processes within the bank as well as our approach to communication. Our key focus is to provide our clients with a First-Class service, no matter how they interact with us.

In addition, you will support the servicing and operational implementation of new business initiatives and products, including the recently introduced retirement savings offering (Altersvorsorgedepot), ensuring a seamless experience for clients and advisors.

Key Responsibilities

·       Answering inquiries from customers and advisors (by phone or by mail/email)

·       Supporting service-related activities and operational processes for new products and business initiatives, including the Altersvorsorgedepot

·       Sending Serial letters for defined customer groups / special topics

·       Optimization of processes and writing of work instructions

·       Contribution to projects

·       Ensuring the use of our core applications through testing

About you

·       Preferably completed banking training or studies in the field of finance

·       Comfortable with business English and German

·       Self-confidence and client-centricity

·       Motivation and collaboration

·       High level of quality assurance and risk awarenes

·       Interest in supporting the implementation and servicing of new products and regulatory initiatives

Gerne können Sie sich hier auch auf deutsch bewerben

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.