AVP, Client Onboarding Associate

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

EDUCATION • Degree or equivalent work experience equally acceptable • Preferred fields include Finance, Business Administration, Economics, Banking, Operations Management or related discipline • Practical training or certification exposure in Know Your Customer (KYC), Anti Money Laundering (AML),Customer Due Diligence (CDD), financial crime risk, banking products or process improvement, advantageous CERTIFICATIONS • Association of Certified Anti-Money Laundering Specialists (ACAMS) Certified Anti-Money Laundering Specialist (CAMS), Customer Due Diligence (CDD), financial crime or equivalent certification • Process excellence, Agile or project management certification advantageous but not a core requirement • Product or market-specific licensing if applicable to the specified role e.g.: Markets in Financial Instruments Directive (MiFID), Financial Industry Regulatory Authority (FINRA) WORK EXPERIENCE • Demonstrated experience managing client onboarding cases with increasing complexity across corporate and/or financial institution clients • Experience coordinating KYC/CDD, documentation, account opening, product setup and stakeholder dependencies from initiation to activation • Track record of managing client communications, resolving onboarding issues, escalating blockers and operational issues, and supporting Turnaround Time (TAT), quality and client experience outcomes FUNCTIONAL SKILLS • Strong ability to manage end-to-end onboarding cases for corporate and financial institution clients across products, entities and regions • Solid understanding of KYC, AML, sanctions, tax, ownership structures, regulatory onboarding requirements and financial crime risk controls • Ability to sequence dependencies across KYC, documentation, account opening, product setup, approvals and operational readiness • Strong client communication skills, including expectation setting, status reporting, issue resolution and escalation management • Practical command of workflow tools, customer relation manag customer relationship management (CRM0, onboarding trackers, operating procedures and SLA/TAT dashboards • Ability to identify bottlenecks, improve hand-offs, reduce rework, and support continuous improvement FOUNDATIONAL SKILLS • Communicates with confidence and clarity across client and internal stakeholder groups • Prioritizes effectively and manages multiple onboarding dependencies • Demonstrates ownership, resilience and sound judgment in issue resolution • Collaborates across functions to deliver client outcomes while maintaining controls • Uses data, workflow tools and continuous improvement to reduce rework and improve efficiency • Acts with integrity and strengthens risk culture RESPONSIBILITIES • Manages client onboarding cases end to end as the primary coordination point for clients, relationship managers and internal partners • Coordinates KYC/CDD, documentation, account opening, product setup, approvals, operational readiness and go-live activities to agreed timelines • Structures onboarding plans for corporate and financial institution clients with multiple entities, products, regions or complex ownership considerations • Manages client communications, expectation setting, milestone reviews, issue resolution and escalation of blockers • Ensures onboarding requirements are completed in line with KYC, AML, sanctions, tax, documentation, credit, legal, and operational standards • Drives TAT, quality, first-time-right, productivity and client experience outcomes for assigned cases • Coordinates handover to servicing teams to support a stable transition into live business

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.