Senior Officer, Infrastructure & Service Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will work on systems development for the back-end systems. S/he would also engage on exploring the CI/CD best practices and perform data analysis for helping the business decisions. S/he should have high capability to work individually and collaborate with other application teams.

In additional, the role will assist the supervisor to manage the project scope and timeline to provide deliverables up to quality standards.

Job Responsibilities

• Assist the supervisor in monitoring and maintaining enterprise infrastructure stability, performance, capacity and service reliability, and provide solutions to address operational and system issues.
• Support and enhance enterprise monitoring and observability platforms, including Dynatrace,
• Elastic Cloud, Azure Monitor and Grafana, covering onboarding, migration, alerting, health checks and continuous optimization.
• Analyze infrastructure performance, capacity and reliability metrics to identify latency, API, caching and system bottlenecks, and develop operational dashboards and reports using Power BI and KQL.
• Support Azure cloud and Kubernetes/AKS operations, including lifecycle management, scaling, migration, environment readiness, APIM and Redis caching, cloud networking and NSG security controls.
• Develop and maintain infrastructure automation using Terraform, PowerShell, Python, YAML and CI/CD pipelines to improve operational efficiency and consistency.
• Contribute to incident investigation, problem management, service improvement, vendor coordination, audit and cybersecurity remediation activities.
• Work independently and collaborate with infrastructure, application, cybersecurity and other distributed teams to deliver reliable infrastructure services.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or Engineering
• 3+ years of IT system development & support experience
• Experience in Agile principles and processes methods with tools and process, e.g. Jira, Confluence, etc.
• Experience in using CI/CD tooling including Git, Azure DevOps, Jenkins, Terraform, etc.
• Knowledge on any of the following programming languages: Java EE, JavaScript, .Net, C#, NodeJS on Typescript, Spring, Spring Boot, RESTful APIs
• Knowledge on any of database related technologies, e.g. Informix, DB2, MongoDB, Redis, MySql, CosmoDB, and Hibernate
• Knowledge on data science and BI tools (e.g. Power BI) is an advantage
• Knowledge on using public cloud services, e.g. Azure, etc.
• Strong sense of responsibility
• Strong on analysis and problem-solving skills
• Good team player
• Good command of Cantonese and English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.