Director, Operations | Advisor Transitions Management

Job Description Summary

Job Description

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In-office days will be 3 per week in our St. Petersburg, FL Corporate Home Office. Please note that this position is based exclusively in St. Petersburg and is not available as a remote role or from another Raymond James office location.

The Director of Operations within our Transitions Management department leads the operational strategy, execution, and continuous improvement of shared services functions supporting advisor transitions.

This role reports directly to the Head of Advisor Transitions (SVP) and oversees a large team of associates, contractors, and leaders, drives cross-functional collaboration across the organization, and develops scalable processes that enhance advisor and associate experiences while supporting business growth and operational excellence.

Responsibilities:

• Contribute to a culture of collaboration and teamwork across Transitions Management.
• Develop and build relationships with key internal stakeholders, specifically PCG recruiting, supervision and channel leadership, Core Operations, Marketing, Registrations, Risk, and more!
• Lead a diverse array of team members spanning entry level to a high-functioning leadership team.
• Drive and support continuous operational improvements in key functions.
• Manage the strategy for a robust contract workforce including overseeing training, onboarding and performance management.
• Contribute to overall workplace morale for 80-100 associates and contractors, helping contribute to a culture of accountability and recognition.
• Support the overall Transitions Management strategy by developing and delivering operational plans and outcomes, anticipating complex issues, challenges and opportunities.
• Represent and communicate the work of Transitions Management across Raymond James and in prospective and existing advisor events.
• Identify the capabilities needed to meet the current and emerging business needs of Transitions Management. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods.

Skills:

• Demonstrated ability to lead organizational change and drive adoption of new initiatives
• Strong talent development and succession planning experience with a track record of developing high-performing leaders
• Leadership experience leading leaders and leading individual contributors
• Deep understanding of the financial professional onboarding lifecycle, including licensing, compliance, and operational readiness
• Commitment to delivering a best-in-class advisor experience while balancing risk, scale and operational efficiency
• Comfort and confidence in collaboration with clients and client-facing departments within Raymond James
• Strong process improvement experiences driving cross-functional operational improvements within budget
• Experience leading enterprise-wide programs and technology-enabled transformation initiatives
• Proven strategic thinking to envision roles and functions to improve advisor and associate experiences

Licenses/Certifications:

• SIE required or ability to obtain within 120 days (as required by FINRA), provided that an exemption or grandfathering cannot be applied.
• Series 99 required, or ability to obtain within 120 days (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.
• Series 7, Series 24 or 9/10, preferred.

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance, High School (HS) (Required)

Work Experience

General Experience - More than 15 years, Manager Experience - 10 to 15 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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