Global Custody Client Services, Assistant Vice President

Why This Role Is Important to Us

The SSTB Global Custody Client Services role is a critical position responsible for managing day-to-day service delivery and long-term relationships for Japanese asset owners, asset managers, and other institutional clients. The role serves as a key client advocate and coordination point across Operations, Product, Relationship Management, and global service teams. It supports a consistent, responsive, and well-controlled client experience by resolving issues, anticipating client needs, and driving practical service improvements. 

What You Will Be Responsible For

• Managing the day-to-day service relationship for an assigned client base and maintaining strong, regular, and effective communication with clients. 

• Acting as a key point of contact and escalation for service issues, ensuring clear ownership, timely coordination, appropriate escalation, and effective resolution. 

• Working closely with Operations, Product, Relationship Management, and global service teams to analyze issues, identify root causes, and implement sustainable solutions. 

• Monitoring service delivery, client inquiries, open issues, and agreed actions to maintain high standards of responsiveness and client satisfaction. 

• Leading or supporting periodic client service reviews, including preparation of service metrics, issue summaries, action plans, and follow-up items. 

• Proactively identifying client needs, service risks, and opportunities to improve processes, reporting, communication, and the overall client experience. 

• Coordinating and completing client Due Diligence Questionnaires (DDQs), working with relevant internal stakeholders to provide accurate, timely, and consistent responses. 

• Supporting the development, maintenance, and review of client pricing models in partnership with Relationship Managers and relevant internal stakeholders. 

• Preparing and maintaining client fee schedules, coordinating required inputs and ensuring alignment with agreed commercial terms. 

• Performing relationship management responsibilities for clients without an assigned Relationship Manager, including understanding client priorities, coordinating commercial and service matters, and ensuring appropriate internal ownership and follow-up. 

• Conducting initial AML/KYC requests for new client relationships or account set-up in partnership with relevant internal stakeholders.  

• Conducting periodic AML/KYC reviews for existing clients in partnership with relevant internal stakeholders, including coordinating required information and follow-up.  

• Maintaining accurate client documentation, escalation records, service review materials, and action tracking in accordance with internal standards. 

• Demonstrating strong ownership, sound judgment, and adherence to risk, compliance, and information-handling requirements in all client activities. 

• Contributing to client retention, service-model enhancement, team development, and cross-location collaboration across Global Custody Client Services. 

Who We Are Looking For

• Bachelor's degree in business, finance, economics, or a related field. 

• Minimum of five years of relevant experience in global custody, securities services, asset servicing, or a related financial-services environment. 

• Professional fluency in both Japanese and English, written and verbal. 

• Experience in client service, relationship management, custody operations, or a related function within financial services. 

• Sound understanding of global custody services and the ability to coordinate effectively across operational and product areas. 

• Strong client communication, stakeholder management, analytical, and problem-solving skills, with the ability to manage multiple priorities. 

• Proactivity, ownership, sound judgment, collaboration, a growth mindset, and integrity are key success factors for this role.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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