Complaint Resolution Specialist

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Complaint Resolution Specialist is responsible for mediation and problem solving for clients. This role deals with a wide range of situations requiring the incumbent to work through conflict and directing others. The duties of this role require incumbents to investigate and gather all relevant information to the claims brought forth. In this role, incumbents may work in court or labor management to resolve complaints. Incumbents may work with a customer or to maintain employer-employee relationships for a company. In any situation, the goal is to tactfully negotiate and reach a resolution where both parties are satisfied.

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Responsible for all customer inquiries and questions via telephone
2.    Provide excellent customer service/conflict resolution 
3.    Investigate and gather information regarding claims 
4.    Enters data from customers into various software programs 
5.    Inform the customer of a credit approval or decline
6.    Work with confidential customer information
7.    Address any questions regarding the financing programs offered
8.    Assist the contractor/dealer with pending loan questions
9.    Make outbound verification calls for completion of work
10.    Participates in additional training courses when needed
11.    Thrives as a team player in a fast-paced, high-energy, change-oriented environment
12.    Performs other related duties and assignments as required and as assigned by supervisor or manager  

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    6+ months customer service experience, preferably in a call center environment
2.    Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred Qualifications:
1.    Consumer Finance experience or knowledge

The annual base salary for this position is $52,000-$65,000

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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