Marketing Operations & Automation Specialist

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a Marketing Operations & Automation Specialist that will serve as a versatile operations resource responsible for executing operational work, supporting business intelligence needs, maintaining controls and documentation, leveraging emerging technologies, and enabling stakeholders through clear communications and reporting.

In this role, you will:

• Participating in low complexity initiatives within marketing area
• Coordinate planning, measurement, and editing of digital content for social media
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact, such as data in support of program initiatives
• Provide reports and recommendations related to updating and revising marketing and sales materials
• Receive direction from supervisor, and exercise independent judgment within defined parameters while developing understanding of legal, compliance, and privacy regulations, and policies
• Provide information to managers, functional colleagues and stakeholders, including internal or external customers

Required Qualifications:

• 6+ months of Marketing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Marketing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and execute work independently
• Strong written and verbal communication skills
• Experience with reporting, business operations, process improvement, governance, or project coordination activities
• Proficiency with Microsoft Office applications, including Excel and PowerPoint
• Demonstrated ability to effectively use generative AI tools to improve productivity, analysis, research, content creation, or business processes
• Understanding of prompt design, AI-assisted workflows, and responsible AI practices
• Experience with Power BI, Power Automate, Power Apps, SharePoint, Adobe Analytics, Microsoft Copilot, ChatGPT, Gemini, Claude, or similar AI-enabled business tools
• Experience developing dashboards, workflow automations, AI-assisted processes, or operational reporting solutions.
• Experience evaluating new technologies and translating them into business value
• Experience working in a regulated, governance-focused, or operational environment
• Familiarity with marketing operations, performance measurement, business intelligence, or customer insights practices

Job Expectations:

• A business execution generalist who combines strong operational discipline with data, automation, and AI aptitude. Able to organize and drive work to completion, improve processes, develop reporting solutions, leverage AI responsibly, and identify opportunities to automate tasks that do not need to remain manual.
• Maintain recurring operational and marketing reporting, dashboards, and performance metrics.
• Gather, validate, and analyze data to support business decisions and identify improvement opportunities.
• Coordinate and execute operational activities, ensuring tasks, deliverables, and action items are completed on time.
• Document, maintain, and improve business processes, procedures, and operational standards.
• Support execution of governance, controls, audit, and compliance-related activities.
• Identify and implement opportunities to streamline workflows and reduce manual effort through automation and AI-enabled solutions.
• Leverage generative AI tools to improve research, analysis, reporting, content development, workflow execution, and operational efficiency.
• Develop effective prompts, workflows, and repeatable AI-assisted processes that improve productivity and quality.
• Evaluate emerging AI capabilities and recommend practical business applications.
• Develop presentations, communications, job aids, and enablement materials for business stakeholders.
• Maintain operational repositories, SharePoint sites, documentation, and related business resources.
• Collaborate across teams to resolve operational issues, support initiatives, and drive successful execution of business priorities.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.