Operations Specialist - Trainer

About this role:

At Wells Fargo, an Operations Specialist supports operational activities by researching and resolving low to moderately complex issues and identifying opportunities to improve processes within the functional area. You will apply working knowledge of operational processes, policies, controls, and systems to guide medium-risk deliverables and collaborate with partners to achieve operational goals.

In this role, you will:

• Participate in low to moderately complex operational initiatives and identify process improvement opportunities within the functional area
• Research and resolve operational tasks from receipt through closure, including discrepancies, exceptions, and unique processing issues
• Review and analyze inquiries and operational challenges that require research, evaluation, and selection of alternatives
• Use data, quality results, and risk information to develop recommendations for resolving low to moderately complex situations
• Apply working knowledge of policies, procedures, controls, and systems to guide medium-risk deliverables
• Exercise independent judgment within defined scope and consult with management on more complex issues
• Collaborate with functional colleagues, internal partners, and stakeholders to resolve issues and achieve operational goals
• Conduct comprehensive On-the-Job Training for processes, policies and soft-skills training for new and tenured employees; providing hands-on instruction and guidance to strengthen job knowledge, reinforce procedures, and support consistent application of skills in day-to-day responsibilities.
• Develop, maintain, and certify procedures and job aids to ensure accuracy, consistency, and adherence to organizational standards.
• Oversee SharePoint site governance, ensuring ongoing compliance with established guidelines, documentation standards, and best practices
• Coordinate and support mass external customer communications
• Lead or provide key support for assigned projects, contributing to planning, execution, and successful delivery of project objectives.
• Execute control-related activities, including monitoring, documentation, and compliance checks to support operational effectiveness and risk mitigation.
• Cross train and support additional duties amongst the team such as training, event escalation and survey coordinator, monthly reporting activities and project engagement

Required Qualifications:

• 2+ years of operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to facilitate and deliver concise information to an audience.
• Experience with Learning & Development, design, and delivery
• Ability to research and create training materials
• Ability to manage process delivery and operational transactions through completion
• Commercial Banking Operations experience
• Experience designing and developing solutions to address operational needs and improve processes
• Experience prioritizing work and organizing operational or administrative workflows
• Knowledge of compliance requirements and risk control practices
• Project management and/or research skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to develop operational reporting and perform data analysis
• Experience or knowledge with one of a combination of the following systems: AFS, Loan IQ, Blast, GSS, ISM, InfoLease, Lease Connect, Siebel, ServiceNow, My Accounts, COMS, AIMS
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Experience utilizing AI tools like Copilot
• Knowledge and understanding of Tableau or Power BI

Job Expectations:

• Work in the posted location below on a hybrid schedule of 3 days in office / 2 days from home.
• Working schedule is Monday through Friday, between the hours of 7am and 6pm CST

Location:

• 800 S Jordan Creek Pkwy, West Des Moines, IA 50266

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.