Senior Software Engineer - ServiceNow Discovery

About this role:

Wells Fargo is seeking a Senior Software Engineer.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments
• Contribute to large scale planning of strategies
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments
• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related discipline.
• 4+ years of software engineering experience.
• 4+ years of hands-on ServiceNow development experience.
• SACM & CMDB Data Quality
• Troubleshoot Failures: Diagnose errors related to credentials, network access permissions, or discovery log errors.
• Drive CMDB health initiatives including completeness, correctness, compliance, and relationship accuracy.
• Implement solutions to remediate stale CIs, duplicate records, orphaned relationships, and data quality gaps.
• Design scalable automation for CMDB governance and configuration management processes.
• Collaborate with Asset Management, Infrastructure, Cloud, and Security teams to improve configuration data quality.
• ServiceNow Discovery & CMDB Engineering
• Design, develop, and maintain ServiceNow Discovery solutions across on-premises and cloud environments.
• Build Third-Party Integrations: Connect ServiceNow with external data sources like Microsoft Azure, AWS, SCCM, and SolarWinds using Integration Hub, REST/SOAP APIs, and web services.
• Manage Discovery Schedules: Create, update, and manage horizontal, cloud, and serverless discovery schedules.
• Build Custom Patterns: Develop customized discovery probes, sensors, and patterns to capture niche hardware, software, and application dependencies.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) – Discovery and/or ITOM.
• Work Location - Bangalore / Hyderabad

Job Expectations:

• SACM & CMDB Data Quality
  • Troubleshoot Failures: Diagnose errors related to credentials, network access permissions, or discovery log errors.
  • Drive CMDB health initiatives including completeness, correctness, compliance, and relationship accuracy.
  • Implement solutions to remediate stale CIs, duplicate records, orphaned relationships, and data quality gaps.
  • Design scalable automation for CMDB governance and configuration management processes.
  • Collaborate with Asset Management, Infrastructure, Cloud, and Security teams to improve configuration data quality.

• ServiceNow Discovery & CMDB Engineering
  • Design, develop, and maintain ServiceNow Discovery solutions across on-premises and cloud environments.
  • Build Third-Party Integrations: Connect ServiceNow with external data sources like Microsoft Azure, AWS, SCCM, and SolarWinds using Integration Hub, REST/SOAP APIs, and web services.
  • Manage Discovery Schedules: Create, update, and manage horizontal, cloud, and serverless discovery schedules.
  • Build Custom Patterns: Develop customized discovery probes, sensors, and patterns to capture niche hardware, software, and application dependencies.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.