Sr Lead, Azure Infra Support

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

The role combines production engineering, Azure platform operations, DevOps automation, infrastructure as code, observability, and incident management. The engineer will partner with application, infrastructure, security, and business teams to reduce operational risk and deliver resilient services.

Major Duties

·   Operate and support Azure-hosted applications and services, with emphasis on Azure Kubernetes Service (AKS), networking, Azure Service Bus, Key Vault, Managed Identity, SQL Managed Instance and related platform services.

·   Design, implement, and maintain infrastructure as code using Terraform; apply reusable modules, version control, peer review, and automated deployment practices.

·   Build and improve CI/CD pipelines using GitHub Actions and/or Azure DevOps, including automated testing, deployment controls, release readiness, and rollback practices.

·   Define, monitor, and improve service reliability through SLIs, SLOs, SLAs, availability targets, error budgets, capacity planning, and performance tuning.

·   Create actionable monitoring, dashboards, and alerts using Azure Monitor, Application Insights, Log Analytics/KQL, Prometheus, and Grafana.

·   Troubleshoot complex production issues across pods, nodes, scaling, connectivity, certificates, identities, dependencies, and Azure resources; lead incident response, root cause analysis, and preventive actions.

·   Automate repetitive operational tasks and implement self-healing capabilities using Python, PowerShell, or shell scripting.

·   Support disaster recovery, patch validation, access reviews, audit activities, on-call escalation, and continuous service improvement.

·   Communicate service health, incident status, reliability trends, risks, and remediation plans clearly to technical teams and management.

Knowledge / Skills Required

·   Strong hands-on knowledge of Microsoft Azure, especially AKS, Azure networking, Service Bus, Key Vault, Managed Identity, SQL Managed Instance, and Azure monitoring services.

·   Advanced Terraform skills, including modules, state management, environment configuration, code review, and CI/CD integration. Working knowledge of ARM or Bicep is beneficial.

·   Practical DevOps experience with Git, GitHub Actions and/or Azure DevOps, CI/CD, GitOps, Docker, release automation, and deployment strategies.

·   Strong understanding of Kubernetes operations, container orchestration, ingress/service networking, autoscaling, resource management, resilience, and high availability.

·   Observability expertise across metrics, logs, traces, alerting, KQL, latency, throughput, CPU/memory, p95/p99, pod scaling, node utilization, and dependency performance.

·   Proficiency in Python, PowerShell, or shell scripting for operational automation and troubleshooting.

·   Working knowledge of incident, problem, change, and service management practices; familiarity with ServiceNow and workload schedulers such as Control-M is useful.

·   Strong analytical, problem-solving, documentation, collaboration, and written/verbal communication skills.

Experience Required

·   Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.

·   6-8 years of relevant experience in SRE, DevOps, cloud engineering, platform engineering.

·   Demonstrated experience operating business-critical workloads on Azure and administering AKS/Kubernetes environments.

·   Proven experience delivering infrastructure automation with Terraform and implementing CI/CD pipelines.

·   Hands-on experience with production monitoring, incident response, root cause analysis, performance optimization, disaster recovery, and reliability improvement.

·   Azure, Kubernetes, Terraform, or DevOps certifications are preferred.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.