Head of New Account Fraud Strategies Team

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The ideal candidate is a strategic and results-oriented fraud leader with deep expertise in identity-related fraud, first party fraud, account opening fraud, and fraud risk management within a large financial institution or similarly complex environment.

• As the Head of New Account Fraud Strategies you will lead the development and execution of fraud risk strategies designed to identify, prevent, and mitigate fraud associated with customer onboarding and account opening activities.
• This role is responsible for protecting the organization from emerging fraud threats while supporting business growth and delivering a seamless customer experience.
• As the leader you will oversee a team of fraud strategists, analysts, and data professionals responsible for monitoring fraud trends, developing risk mitigation strategies, and optimizing fraud prevention practices.
• This position partners closely with Operations, Product, Technology, Risk, Compliance, and business leaders to drive effective fraud controls, deliver measurable business outcomes, and strengthen the organization's overall fraud risk management program.

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Bachelor’s degree in Computer Science, Information Technology, a related technical field, or equivalent education, training, and work-related experience. 

• Minimum of 7 years of experience in enterprise architecture or related technology roles, including leadership experience. 

• Strong knowledge of architecture frameworks, principles, and best practices. 

• Understanding of regulatory compliance and risk management related to technology architecture. 

Preferred Qualifications

• 10+ years of experience in fraud risk management, fraud strategy, financial crimes, fraud analytics, or related disciplines.
• 5+ years of leadership experience managing teams responsible for fraud strategy, analytics, risk decisioning, or fraud prevention.
• Demonstrated experience developing and managing fraud prevention strategies within consumer banking, digital banking, payments, financial services, fintech, or related industries.
• Strong understanding of customer onboarding risks, identity-related fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
• Proven ability to balance fraud risk mitigation, customer experience, and business growth objectives.
• Experience leading cross-functional initiatives involving Operations, Product, Technology, Risk, and Compliance partners.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills with the ability to influence senior leaders and stakeholders.
• Deep knowledge of fraud trends impacting digital account opening and customer onboarding.
• Experience leveraging data analytics, predictive modeling, and risk-based decisioning to improve fraud prevention performance.
• Advanced analytical skills, including experience working with large and complex datasets.
• Proficiency in SQL, SAS, Python, or comparable analytical tools.
• Demonstrated success reducing fraud risk while improving operational efficiency and customer outcomes.
• Experience developing fraud strategy roadmaps, business cases, and performance measurement frameworks.
• Knowledge of banking regulations, risk governance practices, and fraud management principles.
• Professional certifications such as CFE, CAMS, CFCS, FRM, or similar industry-recognized credentials.
• Experience presenting fraud risk trends, strategic recommendations, and performance results to executive leadership.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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