Agentic AI Specialist

We are seeking talented professionals to join our Agentic Automation Team at UBS Bank USA (BUSA), helping us modernize the day‑to‑day work of our service delivery teams across Banking US. Your Role Leverage your curiosity, technical aptitude, and engineering insight to help design, build, and integrate AI agents that change how our business works every day. Embed, learn, and design • Sit side‑by‑side with service delivery staff in your assigned business area to understand the work as the people doing it experience it • Learn the workflows, pain points, controls, and downstream impacts of an end‑to‑end process • Translate business problems into well‑scoped agent solutions that meet UBS standards for safety, control, and compliance Build and integrate • Design, build, and integrate agentic workflows, primarily using Microsoft Copilot Studio, that remove friction and create efficiencies in day‑to‑day business aligned processing. • Embed agents directly into the day‑to‑day tools and routines of service delivery staff so adoption is natural and sustained • Partner with senior leaders, technology teams, and risk and compliance stakeholders to deploy agents responsibly • Maintain, monitor, and iterate on deployed agents based on user feedback and performance metrics • Contribute to the team’s shared library of design patterns, prompts, and reusable components Onboarding & training Upon hiring, new joiners will go through structured side‑by‑side training with a senior leader to learn: • The tools we use to develop agents (primarily Microsoft Copilot Studio) • UBS guardrails, design principles, and compliance requirements for deploying AI safely • How to scope, design, validate, and hand off agent use cases